CUSTOMER SERVICE

Shipping & Delivery

Items are generally shipped out in 1-3 days after payment has been verified (Saturday & Sunday and most national holidays excluded). The tracking number will be emailed to the buyer once your ordered item is shipped out. Delivery lead time is 1-3days in Turkey. Our online store accepts orders only from Turkey at the moment. 3TL courier charge will be added for orders below 50TL. Free delivery for orders over 50TL.

Privacy & Security

Our store respects your privacy and does not share any information with third parties. We do not keep credit card information on record and all other customer data is stored on a secure server. Your transactions are also 100% secure. We use SSL (Secure Socket Layer) which insures that your private information cannot be seen as it travels over the internet.

Returns & Replacements

If the item you received is defective, contact us within 7 days and we will send you a replacement of the same item type. The warranty covers against defective workmanship only, misuse, or willful damage will render the warranty void. The customer must obtain prior authorization before returning any shipment. Refund will not be entertained if you have purchased the wrong item, replacement is the only option. In all cases, buyers pay for shipping at their own cost to return products for exchange or refund. The item should be carefully packed and shipped via a traceable carrier of your choice.

Ordering

Ordering online is safe, easy, and convenient. Once you have decided upon a product or products, simply click on the 'add to cart' button. When you are done shopping, please proceed to the checkout section. You will provide the billing, shipping, and payment information respectively.

Payment, Pricing & Promotions

We accept all major credit cards including Visa, MasterCard, and American Express.

Viewing Orders

You can view any previous orders you have placed with us by logging into your account and going to order history. If you did not create an account, we have emailed all of your order details to you when you placed the order.

Updating Account Information

If you created an account with us, you can update all of your details by logging in. You can click the 'my account' link on the top right of the page to login.